The term “virtual agent” sounds a lot like “virtual assistant”, which is probably why the two get confused. Unlike chatbots, which are programmed to complete single purpose applications like customer support, customer engagement, or automated purchases. An up-to-the-minute virtual agent is able to perform tasks like doing research and comparing products, among other advanced capabilities. Virtual agents actually have a much broader use. Virtual AgentĬalling chatbots “virtual agent” is actually doing virtual agents an injustice, so please stop doing this. It is well defined and no other, significant meanings exist, so its popularity is growing in reference to “chatbots”. So technically, in this respect, conversational agent is an appropriate alternative in referring to bots.Ī brand agent is defined as an artificial representative acting on behalf of a company, product brand, or governmental organization. Anyway, conversational commerce uses technologies consumers enjoy using (chat, messaging, etc.) with artificial intelligence, so that people can interact with brands or services through bots. Tech evangelists unite, the term “conversational commerce” was dubbed by some guy (who apparently invented the hashtag) named, Chris Messina. You would, however, be right in calling them bots, as this is the most popular, and obvious alternative to the chatbot name. If you use the word “bot” to refer to “chatbots” you’re probably a tech blogger, and way too cool to use the whole word when talking about them.
Significantly boosted CSat while reducing abandon rates Conversation Scheduling Let your customers decide when to receive a call-back from you.Programmable Call-Backs Offer call-backs at any stage in your customer’s journey.Visual IVR Offer customized call-backs to customers on web, and mobile.Voice Call-Backs Smooth out call spikes, lower abandon rates, and improve the customer experience.
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